Death of the Walmart greeter: Shop scraps door staff after 30 years
The retailer got rid of its night-shift greeters four months ago, and now intends to move day-shift staff inside its shops.
Known for welcoming shoppers with ‘a cart and a smile,’ the greeters have been a feature of the chain’s customer service since 1980, when the store’s founder decided that ‘aggressive hospitality’ would help set it apart from competitors.While many staff have expressed fears that their jobs will soon be scrapped, Walmart spokesman David Tovar said, ‘they’re not going anywhere’.
He said the greeters would be given more responsibility under the indoor move, so that they can ‘really focus on customer service,’ and interact more with customers.
Jerome Allen, a greeter from Fort Worth in Texas, said he has been allocated a new job standing in ‘high traffic’ areas of the store, asking customers if they need any assistance, and directing the flow of traffic.He said his hours have been cut, and that he fears he will soon be made redundant.Mr Tovar said the decision was a way to to rein in costs and prices.Excerpt Read more at dailymail.co.uk …